HCA Midwest Health - March 03, 2017

I heard that CareSpot is changing. What does this mean for my family?

Urgent care in Kansas City is going through some changes – but they are in name only. HCA Midwest Health has offered urgent care services under the CareSpot name for years. Those same services now have a new name: CareNow Urgent Care.

What does this mean for you and your family? Here are a few changes you might notice:

  • There will be a new sign on the door at all seven locations: Blue Springs, Leawood, Lee’s Summit, Overland Park North and Overland Park South, Raytown and South Kansas City.
  • You’ll have access to a new Web Check-In® service that allows you to enter your information and then wait at home, work or anywhere you want rather than our waiting room – we’ll call you when the doctor is ready to see you.
  • There’s no need to make an appointment. The whole point of urgent care is to provide fast relief for injuries and illnesses that you can’t anticipate. So use our Web Check-In as soon as there’s a need and we’ll get you in as soon as possible, usually within the hour.

Here is what is NOT changing with CareNow:

  • High-quality care. CareNow will continue providing superior patient experiences with fast access, proven treatments and coordinated follow-up care with local HCA Midwest Health specialists.
  • On-site testing. We can perform more than 50 medical tests in our in-house labs, plus on-site x-rays.
  • Convenient hours. Open seven days a week from 8 a.m. to 8 p.m. – convenient to use and easy to remember!
  • Experienced, caring staff. You’ll see the same familiar, friendly faces you’ve gotten to know—from the doctors, nurse practitioners and physician assistants to our front desk and office staff.
  • Accepted insurance plans. Our list of accepted insurance hasn’t changed and includes most plans.
  • Seamless care coordination. If you were seen at a CareSpot clinic before, we can still access those medical records, and sharing those records with your HCA Midwest Health primary physician or specialist is easy and secure. Should you need emergency care, you’ll still benefit from an easy transfer to any HCA Midwest Health hospital emergency room.
  • Family health services. CareNow will continue to provide convenient family health services like immunizations, school and sports physicals and health screenings.
  • Occupational medicine. We’ll continue to offer occupational medicine services to local employers like employee physicals, drug screens and treatments of workplace injuries.

So, look for the new CareNow name to appear on building signage, forms and other places throughout this month – your local clinic may have changed already. But be assured that you and your family can continue to get the same high quality, compassionate care they’ve come to expect from HCA Midwest Health.

CareNow Urgent Care is a vital part of the HCA Midwest Health continuum of care, providing care for non-emergent medical problems that can develop unexpectedly and require immediate attention – filling the gap between primary care physicians after hours and hospital emergency rooms.