Belton Regional Medical Center—part of HCA Midwest Health System, Kansas City’s largest healthcare provider and private-sector employer recently announced the appointment of two new members to the hospital’s Patient Family Advisory Council (PFAC), Todd Spalding and Dr. Kelly Spiller. They will be joining community representatives Kerrie O’Connor, Chair; Brent Ewert, Vice Chair, Sharon Elliott, Karen Savage, Kay Hudson, Allen Edmonds, Jim Person, Board of Trustees Representative, and Ed Willette. Hospital staff also participating on the committee includes Todd Krass, CEO; Karen Lee, CNO; Nicole Smith-Hendricks, VP of Operations and Janelle Biernbaum, Director of Business Development/Marketing. Meetings of the PFAC are held at a minimum on a quarterly basis with greater frequency needs as determined by the Chair and Co-Chair in collaboration with the CEO or hospital designee.
The Patient Family Advisory Council (PFAC) was established in April 2011, to provide a forum for patients and families that use our services to voice concerns or issues that affect them. The idea was created as a structured venue that allows for solicited feedback on the quantity, quality, and manner of services provided and the perception of services provided. Providing an advisory function and role to the Board of Trustees, Medical staff and management team for suggestions for improvement is of utmost importance to our continued presence in the communities we serve.
The committee may choose to address issues or concerns around quality, communication, community perception or services offered. The main goals of the PFAC are:
- Provide an effective mechanism for receiving and responding to consumer input.
- Improved efficiency in planning to ensure that services really meet consumer needs and priorities.
- Increased understanding and cooperation between patients and families and staff.
- Promote respectful, effective partnerships between patients and families and professionals.
- Offers a forum for developing creative, cost-effective solutions to problems and challenges faced by the program or organization.
- Supply a link between the program, its surrounding community, and community groups.
- Provides increased emotional support and access to information for patients and families.
“Our Patient Family Advisory Council is comprised of individuals from the communities we serve and is an important addition to the hospital” says Todd Krass, CEO of Belton Regional Medical Center. “It further strengthens the commitment Belton Regional Medical Center has made to provide quality health care in Southern Jackson and Northern Cass County.
Belton Regional Medical Center was named as one of the nation’s top performing hospitals on key quality measures for the second year in a row by The Joint Commission, the nation’s leading accreditor of healthcare organizations. The hospital’s recognition by The Joint Commission is for exemplary performance in using evidence-based clinical processes that are shown to improve care for pneumonia and surgical care.